Last updated: January 15, 2026
We collect information you provide directly to us, including your name, email address, phone number, company details, billing address, and payment information when you create an account or place a shipment. We also collect shipment data including sender and recipient details, package descriptions, and delivery addresses.
Automatically collected information includes your IP address, browser type, device identifiers, pages visited, and interaction patterns with our platform. This data helps us improve our services and personalise your experience.
Your data is used for the following purposes:
Airpak Express Ltd is committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection.
Our Data Protection Officer can be contacted at privacy@airpakexpress.co.uk. We are registered with the Information Commissioner's Office (ICO) under registration number ZB123456.
We use cookies and similar tracking technologies to collect and store information about your interactions with our platform. Essential cookies are required for the platform to function properly and cannot be disabled.
Performance and analytics cookies help us understand how visitors use our site so we can improve functionality. Marketing cookies are used to deliver relevant advertisements. You can manage your cookie preferences through our Cookie Settings panel or your browser settings.
We share your data with trusted third-party service providers who assist us in operating our platform, including payment processors (Stripe), email delivery services (SendGrid), cloud hosting providers (AWS), and logistics partners for shipment fulfillment.
We do not sell your personal data to third parties. Any data shared with third parties is limited to what is necessary for them to provide their services to us, and we require them to maintain appropriate security measures.
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, please contact our support team at privacy@airpakexpress.co.uk. We will respond to your request within 30 days.